FAQs

One of the most difficult issues with renting a car is dealing with damage, both pre-existing and new. At Gold Coast A Better Value Hire Car we believe in having an open and accountable process for this.

While we have to manage this problem so that costs are recovered, we do not want our customers to be unfairly treated. For your protection we take a video of all cars before they go out. We also provide you with a written damage report that is your responsibility to use to note any damage to your rental car before you leave. We encourage you to take your own photos and video when picking up and dropping off the vehicle. In fact, the ACCC recommends this.

In the event of an accident or damage to your rental vehicle, your chosen excess will be charged to your credit card as well as an accident administration fee of $110 and charges for days off the road while the vehicle is being repaired.

In the event of minor damage to your vehicle you have the option to keep renting the vehicle and have the damage repaired yourself by a reputable and qualified repairer. Please note that a staff member must inspect the damage prior to it being repaired and an accident report form must be filled in.

If you wish us to review any decision about damage to a vehicle, please put your claims in writing and email to us.

Submitted an online booking request or call us direct. We will prosses and security bond and email you confirmation.

Yes, The credit card holder must be the hirer of the vehicle and is present when the vehicle is picked up. You can then be added as an additional driver.

Cash, Visa and Mastercard only. You can pay by debit card, but you must provide a proof of residents

All our vehicles come with 200 kilometers per day. Yes, we offer unlimited kilometer rates within QLD for extra $16.60 per day.

Yes, All vehicles have roadside assist with RACQ.

Standard Liability is $2500 for Old Cars.

Standard Liability is $3000 Late Model Cars.

We offer excess reduction packages which vary depending on your age and which vehicle you choose. Our excess packages are discounted when you book a car for more than 14 days. Please go to our booking portal to get an exact quote.

The Toll roads in QLD are well signed and usually have the word E Tag on them. A BETTER VALUE CAR HIRE has an E Tag in all of its rental cars and all toll fees are automatically charged to your credit card OR security bond. Full information about this service is included in your confirmation email and in your rental agreement.

All Airport booking are per booked only. We will meet you at the pickup point and take you to our office to complete the paperwork. Our location is 10 minutes from the Airport.

The following Cancellation fees apply. Greater than 7 days – no charge, within 7 days – $50 charge, within 4 days $100 charge, within 48 hours – deposit forfeited – full rental fees apply. If booked for pick up during Peak Season Dec 01 – Jan 31, Grand Prix weekend, Motor GP weekend, Public Holidays and Easter, We may ask for the full amount to be paid at time of booking confirmation. No refunds for cancellations during those peak periods will be given. You can defer your booking for up to 3 months if you have a change of schedule within 7 days from the collection date (This does not apply during Peak Seasons of Xmas & Easter).